At eqipped.com, we are committed to providing our customers with high-quality products and services. If you are not completely satisfied with your purchase, we offer a return and refund process that is fair and straightforward. Please review our policy below:
How to Request a Return or Refund:
Contact Us: If you wish to return a product or request a refund, please send an email with your complaint to help@eqipped.com. In your email, include the following:
Your order number
A description of the issue or reason for the return or refund request
Any relevant photos or documentation (if applicable)
Review Process: Once we receive your request, our support team will review the issue and assess the situation. Please note that each return or refund request is handled on a case-by-case basis.
Decision: After evaluating your request, our support team will notify you of the decision. If your request is approved, we will provide instructions on how to proceed with the return or refund process.
Return Conditions:
Products must be returned in original condition (unused, undamaged, and in the original packaging) for a return to be considered.
Return requests must be made within 2 days from the date of delivery.
Some products may be non-returnable depending on their nature (e.g., custom orders, etc.).
Refund Conditions:
If your return is approved, a refund will be issued to your original payment method.
Refunds are processed once the returned product is received and inspected. This may take up to 30 business days.
Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges:
If you wish to exchange a product, please contact us at help@eqipped.com. We will guide you through the process, which may include returning the original product and placing a new order.
Exceptions:
Certain items, such as personalized or custom-made products, may not be eligible for a return or refund. Please check the product description for any specific terms related to these items.
Customer Support:
If you have any questions or need assistance, feel free to contact our support team at help@eqipped.com. We’re here to help!
